Return & Refund Policy
Our policy is designed to ensure your complete satisfaction with every purchase.
14-Day Returns
Custom orders may be returned within 14 days of delivery. Standard items within 30 days.
Condition Requirements
Items must be unused, in original condition, and with all packaging and documentation.
Refund Timeline
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Custom Orders
Made-to-order and custom-sized pieces are subject to individual assessment for returns.
Return Process
- Contact us within the return window via WhatsApp or email with your order number.
- Our team will assess your request and provide return instructions.
- Pack the item securely in its original packaging.
- We arrange pickup — return shipping is free for valid returns.
- Once received and inspected, your refund is processed within 5–7 business days.
Conditions for Returns
- • Items must be in original condition with all tags and packaging intact.
- • Custom-made items may be subject to a restocking fee depending on the extent of customisation.
- • Delivery charges are non-refundable unless the return is due to a defect or error on our part.
- • Items damaged due to improper use or handling after delivery are not eligible for return.
Non-Returnable Items
Clearance items, heavily customised pieces made to unique specifications, and items that have been assembled or modified by the customer may not be eligible for return.
Need to start a return?
Contact us with your order number and reason for return. We will guide you through the process.
Email: info@luxefurniture.ae | WhatsApp: +971 XX XXX XXXX