Warranty Policy
We stand behind the quality of every piece we manufacture. Our warranty ensures confidence, durability, and long-lasting craftsmanship.
2-Year Structural Warranty
Every NookWood product is manufactured using quality materials and skilled craftsmanship.
We provide a 2-Year Structural Warranty covering manufacturing defects in the frame and structural components.
This warranty reflects our commitment to premium quality and customer satisfaction.
What Is Covered
Your 2-year warranty covers manufacturing and structural issues on every piece we deliver.
Manufacturing defects
Structural frame defects
Hardware defects
Lift-up storage mechanism (where applicable)
Bed frame structural issues
Workmanship defects
What Is Not Covered
This warranty does not cover damage caused by misuse, accidents, or everyday use over time.
Normal wear and tear
Fabric fading caused by sunlight
Damage caused by misuse
Water damage
Burns
Cuts or tears
Damage caused by improper moving
Commercial use
Care Recommendations
A little care goes a long way in keeping your furniture beautiful for years.
Clean Fabric Regularly
Keep upholstery fresh with gentle vacuuming and spot cleaning.
Avoid Excessive Moisture
Keep furniture away from water and use coasters under liquids.
Do Not Drag Furniture
Always lift furniture when moving to protect frames and floors.
Use Furniture Indoors
Our furniture is designed for indoor use only.
Follow Maintenance Instructions
Refer to care tags and follow our recommended care guidance.
Warranty Claim Process
Contact Us
Reach our support team via phone, WhatsApp or email.
Share Photos
Send clear photos of the issue along with your order number.
Inspection
Our team assesses the issue and confirms warranty coverage.
Repair or Replacement
We repair or replace your furniture at no cost.
Required Information
Have these details ready so our team can process your claim quickly.
Order Number
Purchase Date
Photos of the issue
Description of the problem
Contact information
Need Help?
Our support team is ready to assist you with any warranty questions.
Working Hours
Sat–Thu: 9:00 AM – 9:00 PM
Location
Ajman, UAE
We're Here to Help
If you experience any manufacturing issue covered under our warranty, our support team will assist you as quickly as possible.